How to Find the MAC Address for IPTV Activation
Many player apps are activated with a MAC address. It is a short code of letters and numbers that identifies the app on your device, and you send it to us so we can switch your line on.
Where it appears
Open the player app for the first time. Most apps show the MAC address, and sometimes a device key, on the first screen or in the settings or "Activation" menu. Use the one the app shows, not the one printed on your router.
What to send us
- Open WhatsApp and message us on the contact page.
- Type or photograph the MAC address exactly as shown. If the app also shows a device key, send that too.
- Tell us which plan you chose.
We activate the line from our side and it usually works within minutes during opening hours.
Common mistakes
- Sending the MAC address of the Wi-Fi network instead of the one shown by the app
- Mixing up the letters O and 0 or the letters B and 8. A photo is safer than typing.
- Reinstalling the app, which can change what it shows. Send the MAC address from the version you will keep using.
Apps that do not use a MAC address
Some players use a username and password or an Xtream login. We send the details to enter. Read how the three methods differ.
Questions people ask
Can the MAC address change?
In some apps a reinstall, a factory reset or a different device creates a new one. Tell us if you move to a new device.
Is it safe to send my MAC address?
It identifies the app on your device so we can link a line to it. It does not give anyone access to your accounts.
How long does activation take?
Usually a few minutes during opening hours. Messages sent outside opening hours are answered when we are back.
Need a hand? We answer on WhatsApp during opening hours (8:00 AM โ 11:00 PM +5).
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